Customer Service

Customer Service

Businesses depend and thrive on great customer service! This program will get your students customer ready by providing valuable instruction on what customer service means and the importance of listening, smiling and speaking appropriately to customers, as well as always conveying an attitude of genuine helpfulness!

Competencies include:

  • Define Key Customer Service Terms
  • Explain why Customer Service is Important to a Business
  • Identify Ways to Provide Good Customer Service
  • Identify Differences Between Good and Bad Customer Service
  • Role Play Opportunities to Provide Great Customer Service

MM1003SL

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