Be sure to watch the “Mind Your Manners” video at the bottom of this page!
The telephone remains a central means of communication in the workplace. This module of multimedia instruction covers key aspects of using the telephone at work. Topics encountered will include presenting a pleasing telephone personality, taking thorough messages and practicing courteousness.
- How Good Telephone Service Affects a Business’ Success
- Ways to Present a Pleasing Telephone Personality
- Steps to Take When Answering the Phone
- Transferring a Call
- Items Included in Taking a Message
- Handling Complaints from Customers
- Steps to Take When Placing a Call