Good telephone skills are helpful to people of all ages. This multimedia module will provide students with the basics needed to find a telephone number, handle a persistent telemarketer and understand who pays for different types of calls.

Competencies Include:

• Explain How to Use the Phone Book
• Describe How to Answer the Phone
• Determine Who Pays for Which Types of Calls (such as 800, 911 and Collect)
• Explain How to Use Area Codes
• Describe How to Leave a Message
• Explain What Type of Information Not to Give Out Over the Phone

MM979SL