The telephone remains a central means of communication in the workplace. This module covers key aspects of using the telephone at work. Topics encountered will include presenting a pleasing telephone personality, taking thorough messages and practicing courteousness.

Competencies Include:

• Explain How Good Telephone Service Affects a Company’s Success
• Discuss Ways to Present a Pleasing Telephone Personality
• Describe Steps to Take When Answering the Phone
• Explain How to Transfer a Call
• Describe Items Included in Taking a Message
• Discuss How to Handle Complaints from Customers
• Explain Steps to Take When Placing a Call

MM981SL