On the Job Phone Skills

On the Job Phone Skills

The telephone remains a central means of communication in the workplace. This module covers key aspects of using the telephone at work. Topics encountered will include presenting a pleasing telephone personality, taking thorough messages and practicing courteousness.

Competencies Include:

  • Explain How Good Telephone Service Affects a Company’s Success
  • Discuss Ways to Present a Pleasing Telephone Personality
  • Describe Steps to Take When Answering the Phone
  • Explain How to Transfer a Call
  • Describe Items Included in Taking a Message
  • Discuss How to Handle Complaints from Customers
  • Explain Steps to Take When Placing a Call


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