Recipients of the General Office Assistant (Enhanced Skills) credential have demonstrated concept proficiency and completed the following tasks:
Student demonstrates interpersonal communication skills:
- Presents a positive company image
- Greets visitors professionally
- Answers telephone professionally
- Takes telephone messages
- Speaks clearly and concisely
- Maintains visitor records
- Handles difficult people/customers
- Maintains confidentiality
- Demonstrates awareness and ability to work with people who are culturally diverse
- Exhibits good listening skills
Student demonstrates written communication skills:
- Writes clearly and concisely
- Drafts agendas
- Drafts announcements
- Drafts interoffice memos
- Drafts business letters
- Proofreads documents
Student performs office procedures:
- Uses telephone book
- Prepares purchase orders
- Maintains office supply inventory
- Establishes equipment maintenance schedules
- Performs basic and/or routine maintenance of equipment
- Sets priorities to manage time
- Schedules work flow
- Uses instruction manuals and help menus
- Completes expense reports
- Prepares invoices
- Locates information from reference materials
- Follows the Office Procedures Manual
- Orders office supplies
- Operates fax machine
- Operates copier machine
Student manages office records:
- Prepares cross-references for filing documents
- Retrieves information/files
- Establishes a tickler file
- Arranges documents in drawers and folders
- Maintains contents of files
- Establishes subject filing master index
- Demonstrates file naming strategies
Student processes mail:
- Maintains mail registers
- Selects from express mailing options
- Tracks express mail delivery
- Checks deliveries against orders
Student provides staff support services:
- Coordinates schedules and meetings
- Makes/cancels appointments
- Takes meeting minutes
- Schedules facilities and equipment
- Makes travel arrangements/itineraries
- Recognizes time zones
- Obtains travel approval
- Identifies actual or potential problems
- Solves actual or potential problems
- Manages projects
Student applies information technology:
- Turns on word processor
- Operates in Microsoft Windows
- Uses Word software for Windows
- Keys in documents
- Chooses type style fonts
- Formats copy
- Deletes copy
- Moves copy within document
- Names files
- Saves files
- Exits files/software
- Uses Word features
- Uses spell check
- Creates spreadsheets
- Creates PowerPoint presentations
- Types agendas
- Types announcements
- Types interoffice memos
- Types meeting minutes
- Types business letters
- Revises documents
- Prints documents
- Prepares electronic mail messages
- Sends and receives electronic mail
- Emails attachments
- Develops fax cover sheets
- Navigates the Internet
- Practices computer ergonomics
- Uses technology to calendar and manage projects
Student maintains a safe work environment:
- Follows universal safety precautions
- Stores all equipment, materials and supplies correctly
- Follows cleanup procedures at end of the workday
Student will demonstrate job search, job survival and life skills:
- Completes a personal data sheet
- Completes a job application
- Conducts a job search
- Prepares a resume
- Prepares a cover letter
- Demonstrates effective interview skills
- Demonstrates effective job keeping skills
- Demonstrates life skills
Student demonstrates work ethics/employability skills:
- Reports to work area and dresses appropriately for work.
- Has all supplies needed to perform work
- Starts work promptly
- Asks instructor for assistance if needed.
- Stays on task. (Does not abuse bathroom or water breaks)
- Demonstrates correct social skills at all times.
- Asks instructor for work assignment if necessary
- Cleans up work area at the end of the period without being asked
- Works cooperatively with others on group projects
- Works independently after being assigned a task
- Accepts constructive criticism
- Notifies school/employer of absence or tardiness
- Accepts and performs additional tasks willingly
- Examines personality traits important to business
- Follows directions
- Describes desirable employee traits
- Recognizes employment opportunities
- Identifies sources of employment information