Recipients of the General Office Assistant (Enhanced Skills) credential have demonstrated concept proficiency and completed the following tasks:

Student demonstrates interpersonal communication skills:

1. Presents a positive company image
2. Greets visitors professionally
3. Answers telephone professionally
4. Takes telephone messages
5. Speaks clearly and concisely
6. Maintains visitor records
7. Handles difficult people/customers
8. Maintains confidentiality
9. Demonstrates awareness and ability to work with people who are culturally diverse
10.  Exhibits good listening skills

 
Student demonstrates written communication skills:

1.  Writes clearly and concisely
2.  Drafts agendas
3.  Drafts announcements
4.  Drafts interoffice memos
5.  Drafts business letters
6.  Proofreads documents

 
Student performs office procedures:

1.  Uses telephone book
2.  Prepares purchase orders
3.  Maintains office supply inventory
4.   Establishes equipment maintenance schedules
5.   Performs basic and/or routine maintenance of equipment
6.   Sets priorities to manage time
7.   Schedules work flow
8.   Uses instruction manuals and help menus
9.   Completes expense reports
10.   Prepares invoices
11.   Locates information from reference materials
12.   Follows the Office Procedures Manual
13.  Orders office supplies
14.  Operates fax machine
15.   Operates copier machine

 
Student manages office records:

1.   Prepares cross-references for filing documents
2.   Retrieves information/files
3.   Establishes a tickler file
4.  Arranges documents in drawers and folders
5.  Maintains contents of files
6.  Establishes subject filing master index
7.   Demonstrates file naming strategies

 
Student processes mail:

1.   Maintains mail registers
2.   Selects from express mailing options
3.   Tracks express mail delivery
4.   Checks deliveries against orders

 
Student provides staff support services:

1.   Coordinates schedules and meetings
2.   Makes/cancels appointments
3.   Takes meeting minutes
4.   Schedules facilities and equipment
5.   Makes travel arrangements/itineraries
6.   Recognizes time zones
7.   Obtains travel approval
8.   Identifies actual or potential problems
9.   Solves actual or potential problems
10.   Manages projects

 
Student applies information technology:

1.   Turns on word processor
2.   Operates in Microsoft Windows
3.   Uses Word software for Windows
4.   Keys in documents
5.   Chooses type style fonts
6.   Formats copy
7.   Deletes copy
8.   Moves copy within document
9.   Names files
10.   Saves files
11.   Exits files/software
12.   Uses Word features
13.   Uses spell check
14.   Creates spreadsheets
15.   Creates PowerPoint presentations
16.   Types agendas
17.   Types announcements
18.   Types interoffice memos
19.   Types meeting minutes
20.   Types business letters
21.   Revises documents
22.   Prints documents
23.   Prepares electronic mail messages
24.   Sends and receives electronic mail
25.   Emails attachments
26.   Develops fax cover sheets
27.   Navigates the Internet
28.   Practices computer ergonomics
29.   Uses technology to calendar and manage projects

 
Student maintains a safe work environment:

1.   Follows universal safety precautions
2.   Stores all equipment, materials and supplies correctly
3.   Follows cleanup procedures at end of the workday

 
Student will demonstrate job search, job survival and life skills:

1.  Completes a personal data sheet
2.  Completes a job application
3.  Conducts a job search
4.  Prepares a resume
5.  Prepares a cover letter
6.  Demonstrates effective interview skills
7.  Demonstrates effective job keeping skills
8. Demonstrates life skills

 
Student demonstrates work ethics/employability skills:

1. Reports to work area and dresses appropriately for work.
2.  Has all supplies needed to perform work
3.  Starts work promptly
4.  Asks instructor for assistance if needed.
5.  Stays on task.  (Does not abuse bathroom or water breaks)
6.  Demonstrates correct social skills at all times.
7.  Asks instructor for work assignment if necessary
8. Cleans up work area at the end of the period without being asked
9. Works cooperatively with others on group projects
10. Works independently after being assigned a task
11. Accepts constructive criticism
12. Notifies school/employer of absence or tardiness
13. Accepts and performs additional tasks willingly
14. Examines personality traits important to business
15. Follows directions
16. Describes desirable employee traits
17. Recognizes employment opportunities
18. Identifies sources of employment information

 

For more information on digital badge credentialing, check out the Education Associates’ Quick-Start Guide.