On The Job Phone Skills (Gold)

Recipients of the On The Job Phone Skills (Gold Level) credential have demonstrated concept proficiency and completed  the following tasks:

1. Explain why it is important to use good mannersand to be courteous on the phone at a job.
2. Describe the difference between talking on the phone with friends and talking on the phone at a job.
3. List three tips for good phone skills on the job.
4. Describe how to answer the phone on the job.
5. List three ways to respond to a workplace phone call.
6. List the items to include when taking a phone message.

For more information on digital badge credentialing, check out the Education Associates’ Quick-Start Guide.

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