Retailing (Adapted)

Recipients of the Retailing (Adapted) credential have demonstrated concept proficiency and completed the following tasks:

Activity 1: Handling Cash in a Retail Store

1.     Gather all materials.
2.     Mix up all the coins and put on the table beside the cash drawer.
3.     Mix up the paper money and put on the table near the coins.
4.     Put one penny in the small slot in the cash drawer on the right side.
5.     Put one nickel in the small slot in the cash drawer next to the penny.
6.     Put one dime in the small slot in the cash drawer next to the nickel.
7.     Put one quarter in the small slot in the cash drawer next to the dime.
8.     Put a one dollar bill in the long slot in the cash drawer over the penny.
9.     Put a five dollar bill in the long slot in the cash drawer over the nickel.
10.   Put a $10 dollar bill in the long slot in the cash drawer over the dime.
11.   Put a $20 dollar bill in the long slot in the cash drawer over the quarter.
12.   Sort the remaining bills into the correct slots.
13.   Sort the remaining coins into the correct slots.
14.   Have your teacher check your work.
15.    Put your materials away.

Activity 2: Customer Service

1.     Gather all materials.
2.     Practice greeting your customer.
3.     Get the Customer Service Worksheet.  Choose one of the sample conversations.
4.     Practice reading this conversation with your customer.  Remember to make eye contact with your customer and smile!
5.     Get the Customer Service Checklist.  Ask the customer to fill out the Checklist.  How did you do?
6.     Have your teacher check your work.  You will take the customer’s order in the next activity.
7.     Clean up your work area.

Activity 3: Taking an Order and Computing Sales

1.     Gather all materials.
2.     Get out the Sales Slip.  Ask the customer what product he or she wants to purchase.
3.     Fill out the top of the slip including: the date and customer’s name.
4.     Write the description of the item.
5.     Write the quantity purchased.  Quantity is the amount of that item that the customer buys.
6.     Find the price of each item.  Write this in the “Price each” column.  Do these steps for each item.
7.      Use the calculator to multiply the quantity of each item by its price to find the total amount of that item.
8.      Add the cost of all items to find the subtotal.  Write this in the correct space.  Have your teacher check your work.
9.     Each state has a different percentage rate.  For this activity, you will use 6% sales tax.  This is written as “.06.” Write “.06” next to the tax space on the form.
10.   Point to the subtotal on the Sales Slip.  Using the calculator, multiply this amount by .06.  Write the answer in the tax space.  Clear the calculator to “0”.
11.   Add the subtotal to the tax to find the total cost.  Write this in the correct space.
12.   Have your teacher check your work.  You will receive the customer’s money and process the sale in the next activity.
13.   Clean up your work area.

Activity 4: Receiving Payment and Making Change

1.     Gather all materials.
2.     Look at the Sample Sales Slip.  Find the total cost of purchases.
3.     Tell the customer the total cost, including tax.
4.     Take the customer’s money.  Put the $20 bill next to the cash drawer. Always put the customer’s money next to the drawer. This way there is no confusion about the amount of money received from the customer.
5.     The customer gave you a $20 bill.  The total cost was $13.25.  How much change is due to the customer?
6.     $20.00 total received

– $13.25 total cost

= $6.75 change due

The total change due is $6.75.

7.     Tell the customer the total amount of change and give it to him or her.  Thank the customer.
8.     Have your teacher check your work.
9.     Put the money received from the customer in the cash drawer in the correct slot.
10.   Clean up your work area.

Activity 5: Inventory

1.     Gather all materials.
2.     Get out the Inventory Form.  Find the columns for item “Description”, “Item #”, and “# in Stock”.
3.     Look at the first item, t-shirt.  Find its item number.
4.     Find how many t-shirts were sold that week.
5.     Write that number in the “Weekly Sales Total” space.
6.     Subtract the number of t-shirts sold that week from the total amount in stock.

15 t-shirts were in stock.  4 were sold this week.  15 – 4 = 11.

There should be 11 t-shirts on-hand in the store.

7.      Write this number in the “Quantity on Hand in Store” space.
8.      Finish the inventory for the remaining items.  Use the calculator if you wish.
9.      Have your teacher check your work.
10.    Clean up your work area.

Activity 6: Stocking and Facing Shelves

1.     Gather all materials.
2.     Put the Shelves Pictures on the table.
3.     Mix the Bar Code Cards and place on the table.
4.     Match the number on one of the bar code cards to the correct shelf.  Put the Bar Code Card on the correct shelf.
5.     Continue until all the Bar Code Cards are on the correct shelf.
6.     Have your teacher check your work.
7.     Choose a flat area to work on such as a shelf or a table.
8.     Put four cans in a straight line. Make sure the label is turned to face the customer.
9.     Put four more cans on top.  Be sure the cans are stacked neatly and that the customer can see the labels easily.
10.   Have your teacher check your work.
11.    Put away your materials.

 

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