Customer Service (Gold)

Recipients of the Customer Service (Gold Level) credential have demonstrated concept proficiency and completed the following tasks:

1. Define the terms “customer,” “customer service” and “employee.”
2. Explain why customer service is important to a business.
3. Define the term “customer service policy.”
4. Explain how a business makes sure good customer service happens.
5. Explain “comment cards” and how they are helpful.
6. Explain how employees should be patient, polite, and respectful to all customers.
 

For more information on digital badge credentialing, check out the Education Associates’ Quick-Start Guide.

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